1. Introduction

These Terms and Conditions (“Terms”) apply to all services provided by Lucy McGhee Physiotherapy (“we”, “us”, “our”) to clients (“you”, “your”) at our clinic located at 19 Appley Lane North, Appley Bridge or via remote consultations. By attending your appointment or accessing our services, you agree to be bound by these Terms.

2. Appointments and Cancellations

• Appointments can be booked via phone, email, online, or in person. A £15 non-refundable deposit is required to confirm your appointment. If more than 24 hours’ notice is given, this deposit can be transferred to a new appointment should you need to reschedule.
• Cancellations must be made at least 24 hours in advance. Late cancellations or non-attendance will result in loss of your £15 deposit.
• We reserve the right to reschedule or cancel your appointment in the case of staff illness, emergencies, or other unforeseen circumstances. You will be notified as soon as possible.

3. Fees and Payment
 

• Fees for physiotherapy services are listed on our website.
• Payment is due at the time of your appointment unless otherwise agreed.
• We accept payment via cash, credit/debit card, and bank transfer.
• If you are using private health insurance, it is your responsibility to ensure cover and authorisation before treatment. Any shortfall or rejected claims remain your responsibility.

4. Confidentiality and Data Protection

• All personal and medical information is kept confidential in line with UK GDPR and the Data Protection Act 2018.
• Your records are stored securely and will not be shared without your consent, except where required by law or in cases of serious harm.

 5. Medical Information and Consent

• It is your responsibility to provide accurate and complete information about your medical history and current health.
• Verbal consent is required prior to treatment, with some treatments (including acupuncture) requiring written consent.
• You have the right to withdraw consent and discontinue treatment at any time.

6. Treatment and Outcomes

• We aim to provide high-quality, evidence-based physiotherapy. However, we cannot guarantee specific outcomes.
• You are encouraged to follow any home exercise plans or advice provided. Your engagement directly impacts your recovery.

7. Health and Safety

• Please inform your physiotherapist of any changes in your health.
• Children under 16 must be accompanied by a parent or legal guardian.
• You are responsible for your own safety when participating in physical activity, both in clinic and at home.

8. Complaints

• We strive to provide an excellent service. If you are dissatisfied, please speak to your physiotherapist or email us at hello@lucymcgheephysiotherapy.co.uk.

9. Liability

• We hold appropriate Professional Indemnity and Public Liability Insurance.
• We are not liable for any indirect loss, including travel costs, lost income, or consequences of not following treatment advice.

10. Changes to Terms

• We reserve the right to amend these Terms at any time. The most recent version will always be available on our website or at reception.

 Contact Us

Lucy McGhee Physiotherapy

2 Charter Lane, Charnock Richard

Email: hello@lucymcgheephysiotherapy.co.uk

Website: www.lucymcgheephysiotherapy.co.uk
 

Disclaimer

The information provided on this website (www.lucymcgheephysiotherapy.co.uk) is for general information purposes only. While we aim to keep the content accurate and up to date, it should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.
 

• Do not disregard, delay, or avoid seeking medical advice from a qualified healthcare professional because of information you have read on this website.
• Any exercises, advice, or recommendations provided online are general in nature and may not be suitable for your individual circumstances. Always consult with a physiotherapist or healthcare professional before starting any new treatment or exercise programme.
• By using this website, you accept that Lucy McGhee Physiotherapy is not responsible or liable for any loss, injury, or damage that may arise from relying on information contained here.
• External links may be provided for convenience, but we do not endorse or accept responsibility for the content of third-party websites.

If you have any concerns about your health or injury, please contact a healthcare professional directly.