Privacy Policy

Lucy McGhee Physiotherapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following information:

Personal details: your name, email address, phone number, and postal address.
Health-related information: details relevant to physiotherapy treatment (only collected when you book or attend appointments).
Technical information: IP address, browser type, and information about how you use our website (through cookies or analytics).
Communication records: messages sent via email, contact forms, or booking requests.

2. How We Use Your Information

We use your personal information to:

Provide and manage physiotherapy services.
Respond to your enquiries and appointment requests.
Maintain accurate health and treatment records (as required by law and professional regulations).
Improve our website and services.
Comply with legal and regulatory obligations.

3. Legal Basis for Processing
We process your personal data under the following legal bases:

Contract – to provide you with physiotherapy services.
Consent – where you have given us permission (e.g. marketing emails).
Legal obligation – to maintain medical records in line with healthcare regulations.
Legitimate interests – to improve our services and website experience.

4. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

Healthcare professionals, but only with your consent or where required for your care.
Service providers (e.g. website hosting, appointment systems) who process data on our behalf.
Regulators or legal authorities, if required by law.

5. Data Retention

Medical and treatment records are kept for a minimum of 8 years (or longer if required by law).
Contact and enquiry details are kept for as long as necessary to respond to your query.
Cookies and website analytics data are stored in line with our Cookie Policy.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you by written request.
Request corrections to inaccurate or incomplete information.
Request deletion of your data (where applicable).
Restrict or object to the processing of your data.
Withdraw consent (where consent was given).
Data portability (where applicable).

To exercise your rights, contact us at: hello@lucymcgheephysiotherapy.co.uk

7. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymised analytics data. You can adjust your cookie preferences in your browser settings.

8. Security

We take appropriate technical and organisational measures to safeguard your information, including secure storage of medical records and encryption where applicable.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lucy McGhee Physiotherapy

Email: hello@lucymcgheephysiotherapy.co.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.